Conflict resolution case studies

Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. Conflict resolution sometimes requires both a power-based and an interest-based approach, such as the simultaneous pursuit of litigation (the use of legal power) and negotiation (attempts to reconcile each party’s interests). CONFLICT RESOLUTION : CASE STUDIES The following case studies match the scenarios in the online training. Review (watch or read) each scenario, and then answer the questions, below.

Think about what you have learned and identify a conflict resolution technique that you would use in each situation. In reality, conflict plays out behind the scenes, unobserved by the conflict analysts and system designers.

Kolb and Bartunek, editors of Hidden Conflict in Organizations, bring to light the dynamics of informal conflict resolution. In this context, informal conflict resolution is defined as resolution facilitated by organizational members. One day Sylvain, a boy who is bigger than the rest, tells the other boys lies about Emile.

He says Emile stole pencils from the teacher’s desk. Although conflict is not generally regarded as a positive experience it actually can be a key. Our case studies are examples of work undertaken for clients which illustrate how mediation and other conflict resolution services can be used to achieve positive outcomes for the benefit all concerned.

Some details have been changed to ensure confidentiality. The use of case studies enables the analyst to understand armed conflict and allows the application of theories to conflict situations. Find real life stories and news about conflict management and resolution , including case studies.

More significantly for the longer term, the research also confirms that more employers are now using mediation skills to develop their conflict management capability. The two case studies highlight the shift in approach being adopted by enlightened employers towards greater informality in managing conflict. This discussion was held at the day executive education workshop for senior executives at the Program on Negotiation at Harvard Law School.

Naturally, conflicts cause harm to the process of production, because they consume much time and efforts which could be spent on work. Most of these case studies were written by graduate students (and a few faculty members) in peace and conflict programs. Many of them were masters students at the Joan B. D or Masters students at the School for Conflict Analysis and Resolution at George Mason, University. Acts 15:1-case study of how the early church worked out a conflict. We can learn a lot about conflict resolution tools from the Bible’s teachings about how to imitate the love of Christ in dealing with our enemy.

The manager of the new product division was originally the leader of the project team for which she interviewed and hired Abdul. By using these, individuals can learn to study and prevent organizational problems from occurring. Case studies can be taken into the classroom or into any organization.

Contact us for more about our services. Ralph Kilmann, coauthor of the Thomas Kilmann Conflict Mode Instrument (TKI), discusses one of his favorite applications of the TKI during a two-year org. Conflict is a state of unresolved differences within an individual, between individuals, between an individual and a group, or between groups. Peace and conflict studies is a social science field that identifies and analyzes violent and nonviolent behaviours as well as the structural mechanisms attending conflicts (including social conflicts), with a view towards understanding those processes which lead to a more desirable human condition.

A variation on this, peace studies (irenology), is an interdisciplinary effort aiming at the. This series presents case studies for a future conflict resolution textbook. It has been successfully piloted with several international classes.

Those, who benefit most, stress the importance of carefully studying the introduction. Xerox were bringing together two teams both crucial for a new product launch. But the teams were imbalanced in their Team Roles causing conflict between the teams and issues working together. Xerox Corporation has always relied on innovation to. Conflict Resolution Training goals of conflict resolutiongoals of conflict resolution You may want to look back at these later on when you do the case studies.

The paper will examine two case studies , Rwanda and Yugoslavia, in order to give depth to this research. An exercise in peaceful conflict resolution between roommates. Permission is granted to freely copy, adapt, and distribute individual Study Guides in print format in non-commercial educational settings. The SAGE Handbook of Conflict Resolution.

CASE STUDY: A conflict resolution intervention combined with stress reduction, change resilience and teambuilding. OD on an organization wide level. OD workshop resources Practical OD workshop kits to give you instant and credibility - from our store.

Case Studies and Conflict Resolution. The case studies are taken from Africa, Asia and the Americas.